Each product that you take is under the guarantee by the manufacturer.
You can return the product you have purchased
without opening/destroying/breaking the packaging, without using the product,
within seven (7) days from the delivery date, as you received it. Return the
product with the product invoice, a petition containing your order number or a
return form.
Open and check the packages that you think were
damaged during shipment in front of the company representative from whom you
received them. If there is any damage to the product, do not take delivery of
the product by keeping a record with the cargo company. Do not forget that you
have accepted that the cargo company has fully fulfilled its duty after the
product is received
. The return of unpacked, used, destroyed, etc.
products is not accepted. The
customer is obliged to return the product as it was
when it was delivered to him, and in case of use, to compensate for the loss in
the commercial value of the goods due to use
. . The product return fee to the credit card is
made by your bank between 2-6 weeks. During this period, our company does not
have any savings.
In cases where it detects any opening,
deterioration, breakage, destruction, tearing, use and other conditions in the
product and its packaging, and if the product cannot be returned as it was when
it was delivered to the customer, the product will not be returned and the
price will not be refunded.
For malfunctions that may occur after the product
reaches the customer, the authorized services of the manufacturer should be
consulted.
Shipping fee will be paid by the customer for the
products returned in accordance with the above conditions.
Money transfer refunds will be made within 2
working days, Credit Card refunds will be made within 3 working days. Your bank
may reflect the refund on your credit card account on the same day. In this
situation you need to call the credit-card services of your bank. After the
"Cancelled" warning about your order is displayed, the entire amount
is returned to your credit card or to your bank to which you made the transfer.
Refunds made in installment sales are reflected to your credit card as a plus
balance every month by your bank.